Privacy Policy

Privacy Policy

Last updated: 14th October, 2025

Plant Rush (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website www.plantrush.co.uk, make a purchase, or interact with our services.

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1. Information We Collect

We collect information that helps us process orders, improve your experience, and communicate with you. This includes:

a) Information you provide directly:

• Name, shipping and billing address

• Email address and phone number

• Payment details (processed securely through third-party payment providers — we never store your full card data)

• Account login details (if you register)

• Messages or feedback you send to us

b) Information collected automatically:

• Device data (browser, IP address, operating system)

• Cookies and similar technologies for analytics, preferences, and cart management

• Usage data such as pages viewed, time spent, and referring links

c) Information from third parties:

• Payment processors (e.g. Stripe, PayPal)

• Delivery services (e.g. Royal Mail, Parcelforce)

• Social media platforms, if you interact with our accounts or ads​

2. How We Use Your Information

We use your data to:

• Process and deliver your orders

• Communicate with you about your order, returns, or customer service

• Personalise your shopping experience

• Send marketing emails or offers (only if you’ve opted in)

• Improve our website, product range, and advertising

• Meet legal and tax obligations

You can unsubscribe from marketing emails anytime by clicking “unsubscribe” at the bottom of our messages.

3. Sharing Your Information

We only share your information with trusted third-party partners that help us run our business, such as:

• Payment gateways

• Delivery and logistics providers

• Email and marketing platforms

• IT, analytics, and website support providers

These partners only use your information for the purpose of fulfilling our contract with you.
We do not sell or rent your personal data to third parties.

4. International Data Transfers

If you are outside the UK, your information may be transferred to servers in the UK or EU.
We ensure that all transfers comply with UK GDPR and that adequate safeguards are in place.

5. Data Retention

We keep your information only as long as necessary to:

• Fulfil your orders and provide customer support

• Comply with tax and accounting laws

• Maintain accurate business records

When data is no longer needed, it is securely deleted.

6. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent (for marketing or optional communications)

• Request data portability

To exercise these rights, please email:
info@plantrush.co.uk

We may request proof of identity before processing your request.

7. Cookies

Our website uses cookies to improve your experience — such as remembering your cart and analysing site traffic.
You can control or delete cookies through your browser settings.
For more details, please read our Cookie Policy (coming soon).

8. Security

We use SSL encryption, secure payment processing, and limited access protocols to keep your information safe.
However, no system is 100% secure — if you suspect a breach, please contact us immediately.

9. Children’s Privacy

Our services are not intended for individuals under 16 years of age, and we do not knowingly collect their data.

10. Updates to This Policy

We may update this policy from time to time to reflect legal, technical, or business changes.
Any updates will appear on this page with a new “Last Updated” date.

11. Contact Us

For questions about this Privacy Policy or your data, contact:

info@plantrush.co.uk